Basic Service Contract Agreements
- 1 or 2 Year PM Service Agreement with service warranty.
- General cleaning/dusting on each unit.
- Advanced calibration of each unit.
- Validation of each unit to its manufacturer’s specifications or the client’s specifications.
- 50 or 100 hours of on-site servicing or, with the upgrade, consultation after initial visit.
- Unlimited phone and e-mail support for equipment problems.
- Servicing/Calibration of the equipment with each visit, as requested/necessary.
- Service visits on non-warranty work: $50/hr.
- Parts are not included in the PM Service Agreement.
Basic PM Service Contracts are not meant for repairs on broken or non-functional equipment. These are only for general performance servicing. Minor repairs may be made in order to increase functionality of the equipment. Any and all repairs/replacement parts must be agreed to by EA Labs and the client, and are not covered under the PM Service Contract Agreement.
Download our PM Services Brochure.
Bonus Features and Available Upgrades:
- 10% discount on future PM Service Agreements.
- 10% discount on consumables purchased through EA Labs.
- 20% discount on all lab tests conducted by EA Labs, in-house.
- The additional hours may be upgraded to include consultation for an reduced cost.
Customized Service Agreements
If you are in need of one time visits or believe that certain features in the Basic Service Agreement are more than required, take advantage of our exclusive Customized PM Service Agreement! Tell us only what you need from the following options and we will quote you for only those items.
- Yearly or multi-year PM Service Agreement.
- One time Service Visit. – Cleaning, Calibration, Validation. Price will be per unit.
- Up to 50 or 100 hours of on-site servicing or consultation.
- Unlimited phone and e-mail support for equipment/software problems.
- Servicing/Calibration of the equipment with each visit, as requested/necessary.
- Service visits on non-warranty work: $50/hr.
- 10% discount on future PM Service Agreements.
- 10% discount on consumables purchased through EA Labs.
- 20% discount on all lab tests conducted by EA Labs, in-house.
- The additional hours may be upgraded to include consultation for an reduced cost.
Optional Upgrades to the Basic Contract:
- 2 Year Agreement (20% Discount when paid upfront)
What Our Competition Typically Offers…
- 1 Year PM Service Agreement with service warranty.
- Occasionally, a good technician will validate each unit to its manufacturer’s specifications or the client’s specifications.
- On-site service visits ONLY if they caused the issue.
- Unlimited phone and e-mail support for equipment malfunctions.
- Basic calibration of the equipment with each visit to repair a unit.
- Labor cost for service visits on non-warranty work: $100+/hr.
- Emergency visits may be scheduled up to 2 weeks after you call.
- Many now include parts coverage.
- OEMs will not service many older models.
A basic agreement with OEMs can cost around $8,000.00 or more per unit, and you may or may not get a technician with more than a handful of years of experience and training. Many technicians are very good at their job and courteous, but they are limited in their capabilities due to education and experience. Other companies also limit the additional benefits which can be offered with these service contracts, and each contract is a one-size-fits-all agreement. At EA Labs, we recognize that a small research laboratory is very different from a multi-billion dollar per year chemical manufacturing corporation.
Here are some ways that EA Labs is different, and gives you more for your budget:
Why Choose EA Labs?
- Our owner and service technician, trainer, and consultant has a Master’s Degree in Chemical Engineering, and 10 years of experience with thermal testing. All to meet our client’s needs.
- Custom designed PM service agreements.
- Free calibration log book plus PDF file of the log. The book and log pages are designed for the client’s equipment, and printed with the client’s logo to give it an in-house look.
- Guarantee the equipment works to your specifications before we complete our initial yearly visit, or we will come right back.
- On-call and available 5 days per week, and we will get to you within 3 days of your request for an emergency service visit.
- On-call over the weekends.
- Unlimited phone and e-mail support for equipment problems, and free advice for operating equipment and testing samples.
- Courteous and generous. Happy to let your staff watch and ask questions while we work.
- With our connections, we can call on other technicians and companies to help us, help you.
- Our technician brings an Indian delicacy to share with our client’s staff for each visit.
- Less expense for a greater value. If our price does not win you over, our extras will!
- Universities receive a 50% discount on our PM Service Agreements.
- We service all makes and models, regardless of the age. Older models are eligible for parts repair/replacement coverage.